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Having a problem or got a suggestion? Write to us and we'll get back to you as soon as we can.

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For a better scan

  1. Light the room well; very dark rooms and completely bare walls make measuring harder.
  2. Hold the phone at chest height and move slowly along the walls; let it see the corners and doors.
  3. When a room is finished, tap "Room done", then walk through the door into the next room: this helps the rooms snap together.
  4. If the phone gets warm, the radar slows down; that's normal. Taking off the case helps on long scans.

Include these and we can help faster

  • Your iPhone model and iOS version
  • A short description of the problem and, if possible, a screenshot
  • The version number from Settings › About in the app

Browse the frequently asked questions →